Business Process Outsourcing provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering. For example, by outsourcing finance & accounts to us, we helped a leader in mobile data communications consolidate the finance and accounting process, standardize policies and procedures and improve turnaround time for activities.
With a mixture of Offsite, onsite and offshore to efficiently cut costs, enable the client to meet their deadlines sooner, as there is a continous flow/completion of work being achieved on a 24 hour basis. Excellence in Delivery drives everything we do at Hadiamondstar Software Solutions. It is through outstanding delivery that we achieve the highest levels of client satisfaction in the industry. To make sure we’re always exceeding customer expectations we use a rigorous process from the beginning of each engagement to monitor satisfaction.
BPO should be key parts of every business’ sourcing strategy. The strategy should recognize that a successful BPO requires a very different approach to ITO and facilities management. BPO is about the continuous innovation, collaboration, iteration and co-creation. It needs a process aggregator. Smart vendors should be working on exactly how they will fulfill that roles.BPO vendors need to demonstrate mastery of complex program managements, including the ability to manage people, behavioral and cultural issues. If vendor does not understand change management and behavioral management, they should not be offering BPO.